Field Lab catalogue
Shipping and request policy.
Last updated July 24, 2026.
1. Submit a request
The catalogue form records requested products, quantities, contact information, shipping address, any affiliate code, acknowledgements, and your selected payment method. It does not collect financial credentials.
2. Complete payment
After the request is saved, the confirmation screen shows the exact total, a short order reference, and your selected Field Lab Venmo or Cash App profile. Include the reference in the payment note, then report the payment on the confirmation screen.
3. Manual verification and review
A customer payment report is not proof of payment. Field Lab manually matches the sender, amount, and reference in the selected payment service, then reviews availability, destination, request details, and lawful research use. Payment does not guarantee acceptance or fulfillment. If a paid request cannot be accepted, the verified payment is refunded.
4. Fulfillment and tracking
Processing and carrier timing are confirmed during follow-up. When a request ships, tracking details are sent to the email connected to the request. Carrier estimates are not delivery guarantees.
Address changes
Contact support immediately if an address is incorrect. Changes may be possible before fulfillment, but cannot be guaranteed after a shipment has entered carrier processing.
Damaged, incorrect, or delayed shipments
Email support within 48 hours of delivery for damaged or incorrect shipments and include the request reference plus clear photos of the outer packaging, shipping label, and contents. Delayed or lost shipments are reviewed using carrier tracking. Replacement or reshipment decisions are made case by case.
Research use only
Catalogue products are offered only for lawful laboratory research. They are not intended for human or animal consumption, diagnosis, treatment, prevention, or cure of disease.